<?xml version="1.0" encoding="utf-8" standalone="yes"?><rss version="2.0" xmlns:atom="http://www.w3.org/2005/Atom"><channel><title>Retention on PlumePHP</title><link>https://plumephp.com/tags/retention/</link><description>Recent content in Retention on PlumePHP</description><generator>Hugo</generator><language>zh-CN</language><lastBuildDate>Thu, 09 Jan 2020 10:22:00 +0800</lastBuildDate><atom:link href="https://plumephp.com/tags/retention/index.xml" rel="self" type="application/rss+xml"/><item><title>客户成功：SaaS 公司为什么不能只靠客服</title><link>https://plumephp.com/saas-industry-customer-success/</link><pubDate>Thu, 09 Jan 2020 10:22:00 +0800</pubDate><guid>https://plumephp.com/saas-industry-customer-success/</guid><description>&lt;h2 id="开场先把-saas-当成一种经营方式"&gt;开场：先把 SaaS 当成一种经营方式&lt;/h2&gt;
&lt;p&gt;一家企业买了新的项目管理系统，合同签得很顺利。可上线两周后，员工仍然在微信群里报进度，项目经理只把系统当成备份，老板看到的仪表盘空空荡荡。供应商如果这时只等客户来提工单，续费风险已经在扩大。&lt;/p&gt;</description></item></channel></rss>